- Our Commitment
At Laura Finds Co., customer satisfaction is important to us. We carefully select and check our products before shipping.
If you experience a problem with your order, please contact us. We will do our best to find a fair solution.
- Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order information.
- Clear photos or videos showing the issue.
- A brief description of the problem.
After reviewing the issue, we may offer a refund or a replacement, depending on the circumstances and your preference.
- Refunds
If a refund is approved, it will generally be issued to the original payment method.
Processing time may depend on your payment provider or bank.
- Replacements
If a replacement is agreed upon, we will arrange to send the replacement item. Additional shipping arrangements will be discussed with you before shipment.
- Returns
Please contact us before returning any item. Do not send products back without receiving return instructions from our customer service team.
- Non-Returnable Situations
We may not accept returns or refunds for:
- Items damaged due to improper use after delivery.
- Issues caused by incorrect shipping information provided by the customer.
- Change of mind or personal preference, unless otherwise required by applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
- Contact Us
If you have questions or need help with a refund or replacement, please contact us.
Laura Finds Co.
Email: zmzm525888@outlook.com
Location: Yiwu, Zhejiang, China